Shipping policy

Last Updated: 30 July 2026

At BRAAAP! Adventure Bike Gear, we are committed to delivering premium adventure motorcycle parts and accessories to riders around the world. We work hard to dispatch your order as quickly as possible while ensuring every product meets our quality standards.

Order Processing

Most products are held in stock and are ready for dispatch.

Some items are manufactured or finished to order. Where this applies, production typically takes 2–3 weeks before your order is shipped. If your order contains both in-stock and made-to-order items, we may hold the shipment until all items are ready unless otherwise agreed.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Destinations

We ship worldwide from South Africa. If your country is not available during checkout, please contact us and we will do our best to arrange shipping.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address, the size and weight of your order, and the selected shipping method.

The total shipping cost will be displayed before payment is completed.

Delivered Duty Paid (DDP)

Where available, orders are shipped using a Delivered Duty Paid (DDP) service.

This means that import duties, customs clearance fees and applicable taxes are calculated and collected during checkout, allowing your order to be delivered with minimal customs-related delays and without unexpected charges on delivery.

In rare circumstances, customs authorities may request additional information from the recipient or apply charges outside the scope of the DDP service. If this occurs, we will assist where possible, but such charges remain the responsibility of the customer.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched and may vary depending on your location, customs processing and local courier operations.

Typical delivery estimates are:

  • South Africa: 2–5 business days
  • Africa: 3–10 business days
  • Europe: 4–10 business days
  • North America: 4–10 business days
  • Australia & New Zealand: 5–12 business days
  • Rest of the World: 5–15 business days

These delivery times are estimates only and are not guaranteed.

Customs Clearance

Although DDP shipments are designed to simplify international deliveries, customs authorities may occasionally require additional documentation or verification before releasing a shipment.

Customers are responsible for providing any requested information promptly. Delays caused by customs authorities are outside our control.

Tracking Your Order

Once your order has shipped, you will receive tracking details via email. Tracking information may take up to 24 hours to become active after dispatch.

Delivery Address

Please ensure your shipping address is accurate and complete before placing your order.

BRAAAP! Adventure Bike Gear cannot be held responsible for delays, additional shipping charges or lost parcels resulting from incorrect or incomplete address information provided by the customer.

Failed Deliveries

If a parcel is returned because:

  • the delivery address was incorrect,
  • the parcel was refused,
  • the parcel was unclaimed, or
  • the courier was unable to complete delivery after reasonable attempts,

the customer may be responsible for any return shipping costs, storage fees and the cost of reshipping the order.

Shipping Delays

While we work with trusted courier partners, delivery times may occasionally be affected by factors beyond our control, including:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Industrial action
  • Transport disruptions
  • Peak seasonal shipping volumes

We appreciate your patience should any of these situations occur.

Damaged or Lost Shipments

If your parcel arrives damaged, please notify us within 48 hours of delivery and include photographs of both the packaging and the damaged item.

If your parcel appears to be lost in transit, please contact us as soon as possible. We will work with the courier to investigate and resolve the issue.

Split Shipments

Where appropriate, we may ship your order in multiple consignments to improve delivery times or product availability. There is no additional shipping charge for split shipments unless agreed beforehand.

Contact Us

If you have any questions about shipping, delivery or tracking your order, please contact us.

BRAAAP! Adventure Bike Gear

Email: info@braaapadv.com

Website: www.braaapadv.com