Refund policy

Effective Date: 30 July 2026

At BRAAAP! Adventure Bike Gear, we take pride in supplying high-quality adventure motorcycle parts and accessories to riders around the world. If something isn't right with your order, we're here to help.

Because we sell internationally using a Delivered Duty Paid (DDP) shipping model, all applicable import duties, taxes, and customs charges are paid at checkout, giving you a hassle-free delivery experience with no unexpected charges on arrival.

1. Your Right to Return

You may request a return if:

  • You received the wrong item.
  • Your item arrived damaged.
  • Your item has a manufacturing defect.
  • You changed your mind (subject to the conditions below).

To initiate a return, please contact us within 14 days of receiving your order.

Return requests should be sent to:

Email: info@braaapadv.com

Please include:

  • Your order number
  • Your name
  • A description of the issue
  • Photographs where applicable

2. Change of Mind Returns

If you change your mind, you may return eligible products provided that:

  • The return is requested within 14 days of delivery.
  • The item is unused and uninstalled.
  • It is in its original packaging.
  • All accessories, manuals and hardware are included.
  • The item is in resaleable condition.

Unless required by law, customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges are non-refundable.

3. Damaged, Incorrect or Defective Products

If your order arrives damaged, defective, or incorrect:

  • Notify us within 7 days of delivery.
  • Provide clear photographs of the product, packaging, and shipping label.
  • Do not install or use the product until we have assessed the claim.

Once approved, we will, at our discretion:

  • replace the product,
  • repair the product where appropriate, or
  • issue a full refund.

Where the error is ours, we will cover the reasonable return shipping costs.

4. Products That Cannot Be Returned

The following items are not eligible for return unless faulty or required by applicable law:

  • Custom-made or made-to-order products.
  • Products manufactured to customer specifications.
  • Clearance or final sale items.
  • Gift cards.
  • Products that have been installed, modified, damaged through misuse, or are missing parts not due to our error.

5. Made-to-Order Products

Many of our products are manufactured specifically for your order.

Made-to-order products cannot be cancelled once production has commenced and are generally not eligible for return unless they are defective or supplied incorrectly.

Manufacturing lead times shown on our website are estimates only.

6. Return Shipping

Customers are responsible for arranging suitable packaging for returned items.

We recommend using a tracked and insured shipping service, as we cannot be responsible for returns lost or damaged during transit.

Returns should only be sent after receiving return authorisation from us.

7. Inspection of Returned Goods

Once we receive your return, we will inspect the item.

If the return is approved, we will process your refund or replacement.

If the returned item does not meet the return requirements, we may:

  • decline the return,
  • return the item to you at your expense, or
  • offer a partial refund where appropriate.

8. Refunds

Approved refunds will be processed using the original payment method whenever possible.

Please allow:

  • up to 5 business days for us to process your refund after approval; and
  • additional time for your bank or payment provider to complete the transaction.

Exchange rate differences and bank fees charged by your financial institution are not refundable.

9. DDP (Delivered Duty Paid) Orders

All international orders are shipped using a Delivered Duty Paid (DDP) service.

This means that import duties, taxes, and customs charges are collected during checkout and paid on your behalf before delivery.

If a refund is approved:

  • the product purchase price will be refunded in accordance with this policy;
  • shipping costs are refundable only where required by law or where the return is due to our error;
  • duties and taxes paid through the DDP service may only be refunded where they are recoverable from the relevant authorities or carrier. In some countries these charges are non-recoverable once customs clearance has been completed.

Where DDP charges cannot be recovered, that portion of the payment may not be refundable.

10. Refused Deliveries

If you refuse delivery of an order that has been correctly supplied, you may be responsible for:

  • return shipping costs;
  • storage fees;
  • customs handling charges;
  • any non-recoverable duties and taxes;
  • and any carrier administration fees.

These amounts may be deducted from any refund.

11. Incorrect Delivery Address

Customers are responsible for ensuring that shipping information is accurate.

If an order is returned because an incorrect or incomplete address was provided, any additional shipping or handling costs required to resend the order will be the customer's responsibility.

12. Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

For customers in South Africa, this policy is intended to operate alongside the provisions of the Consumer Protection Act, 2008 where applicable.

Customers outside South Africa may also have additional statutory rights under the laws of their country of residence.

13. Contact Us

If you have any questions regarding returns or refunds, please contact:

BRAAAP! Adventure Bike Gear

Email: info@braaapadv.com

Website: www.braaapadv.com

We are committed to resolving any issues fairly and as quickly as possible.